🚚 Delivery Information
Everything you need to know about how we deliver your orders
📍 Delivery Areas
We currently deliver to addresses within the Philippines. Delivery times vary depending on your location:
| Area |
Estimated Delivery Time |
Availability |
| Metro Manila |
1-3 business days |
All days except holidays |
| Cavite & Laguna |
1-2 business days |
All days except holidays |
| Luzon (outside NCR) |
3-5 business days |
Monday to Saturday |
| Visayas |
5-7 business days |
Monday to Friday |
| Mindanao |
7-10 business days |
Monday to Friday |
Note: Delivery times are estimates and may be affected by holidays, weather, or unforeseen circumstances.
📦 Order Status Tracking
Track your order progress through these stages:
Pending
Order received, awaiting confirmation
Confirmed
Order confirmed and being prepared
Processing
Items are being packed for shipment
Shipped
Package is on its way to you
Ready for Pickup
Your order is at our office, ready to collect
Delivered
Successfully delivered to your address
Cancelled
Order has been cancelled
You can check your order status anytime in My Orders.
📄 Order Workflow
Here's exactly what happens to your order from placement to fulfilment, for each delivery option.
🚚 Standard Delivery
👞
Pending
Order placed, awaiting review
✓
Confirmed
We verify stock & accept your order
📦
Processing
Items are picked, packed & prepared
🚚
Shipped
Handed to courier with tracking info
🏠
Delivered
Package received at your address
🏪 Store Pickup (Dasmañas, Cavite)
👞
Pending
Order placed, awaiting review
✓
Confirmed
We verify stock & accept your order
📦
Processing
Items are prepared for pickup
📌
Ready for Pickup
Your order is waiting at our office
🎉
Delivered
Order collected by you
▼ Any order can be
×
Cancelled
Order cancelled by customer or admin
What to expect at each step:
- Pending → Confirmed: Usually within a few hours on business days. You will receive an email confirmation.
- Confirmed → Processing: We pick and pack your items. Typically 1 business day.
- Processing → Shipped (delivery orders): We hand your parcel to the courier. You'll receive tracking details via email.
- Processing → Ready for Pickup (pickup orders): We'll notify you by email when your order is ready at our office in Dasmariñas, Cavite. Office hours: Mon–Sat, 8:00 AM – 5:00 PM.
- → Delivered: Carrier confirms delivery, or you collect your order at our office. Order is complete.
📝 Delivery Guidelines
- Please ensure someone is available to receive the package at the delivery address
- Inspect the package upon delivery. If you notice any visible damage, please refuse the delivery and contact us immediately
- For COD orders, please prepare the exact payment amount upon delivery
- Delivery personnel may ask for a valid ID to verify the recipient
- For bulky or high-value items, prior scheduling may be required
🛈 Dealer & Installer Deliveries
Authorized dealers and installers may have different delivery arrangements based on their agreements.
Bulk orders may be subject to special handling and scheduling. Please coordinate with your account manager or
contact us for any delivery-related concerns.
